HPS Specialties LLC

HPS Specialties, LLC (“we”, “us”, “our”, or “HPS”) values and respects the privacy of its customers and of visitors to its website. The purpose of this Privacy Policy is to provide you with information as to how HPS collects, uses, and shares the information we collect from our customers as well as from visitors to this website. This Privacy Policy also describes the choices you can make about our collection and use of your information.

Information We Collect

Contact Information

We may collect the names and user names of our customers and visitors to our website. Additionally, we may collect your billing and shipping addresses, telephone numbers, and other digital contact information. We also may collect information that you provide us about others.

Payment Information

When you purchase products from HPS, we collect your payment information, including information from your credit or debit card, or check.

Other Information

We may collect any information that you provide to us through our website or through written/oral communications with HPS. However, we do not use internet or website tracking tools (such as cookies) to collect information about you.

How We Use Information

We use the information we collect for our business purposes, including:

To respond to your questions and requests. Examples include:

Fulfilling your orders for products and providing services regarding your orders
Facilitating the process by which you return a product to us or to the manufacturer
Assisting you with any warranty or maintenance matters on products that you purchase

For Our Marketing

We may send you communications and information about the products we distribute for manufacturers and our services. You can request that we not send you marketing communications and information by using the “Unsubscribe” feature on email communications to you, replying to email communications to you with the word “Unsubscribe” in the subject line, or contacting HPS in writing and making such request. Even if you request that we no longer send marketing communications and information to you, we may still contact you for transactional purposes like confirming or following up on a product order, facilitating the process by which you return a product to the manufacturer, or assisting you with any warranty or maintenance matters on the products that you purchase.

Information Sharing

We may share your information for our business purposes and as legally required or permitted, including:

With manufacturers of the products that we distribute
With service and maintenance providers for the products you have purchased, but solely for the purpose of those providers providing you service and maintenance
With your bank and payment processors or other financial intermediaries regarding payments and refunds for the products that you purchase
We do not share your information with third parties for their marketing purposes.

Security

We take commercially reasonable steps to protect the security of the information that you share with us. However, any information you share with us, especially electronically, is not 100% secure. We encourage you to use caution when sharing information with us. We cannot promise you that our website and electronic transmission and/or storage of information about you will be completely safe.